Refund policy

Exchanges:

Exchanges are not available at this time.

 

Returns:

We have a 14-day return policy. To be eligible for a return, your item must be unused and in the original packaging.

To start a return, please contact us at chloe@crazycrittertoys.com 

Please note that buyers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Items that cannot be returned include:

- Opened, used, or damaged products

- Perishable products (treats, flowers or hay)

- Custom orders (any personalized item)

- Sale items

- Gift cards

Please contact us if you have any questions about your particular item.

 

Issues with your order:

If your order has arrived damaged or if you have received the wrong item, please contact us at chloe@crazycrittertoys.com so we can evaluate the issue and make it right. Please always inspect your item upon reception.

 

Refunds: 

Once we receive and inspect your return, if it is accepted, you will receive your refund in the form of store credit or to original payment method. This excludes shipping costs, which are non-refundable.

When you complete a purchase with us, you agree to have read our store policies, including our refund policy.