Frequently Asked Questions

  • What is your current processing time?

    Orders ship within 1-3 business days excluding weekends.

  • Are your products available wholesale?

    Yes! We offer wholesale to pet stores and rescues across Canada and the USA. For more information regarding wholesale please email

  • Are your treats sealed?

    All of our treats are heat sealed to ensure freshness and the safety of your pet!

  • How long are your treats good for?

    Our treats are free from preservatives and are good for about one year. Every bag of treats has a best-before date on the back.

  • Is your packaging eco-friendly?

    We strive to ensure our packaging is as eco-friendly as possible. We regularly reuse shipping materials and most of our product packaging is recyclable! If you receive any bubble wrap with your order it was reused!

  • Can pets have chew toys and enrichment unsupervised?

    Toys are for supervised play only! It is never recommended for your pet to have any treat or chew toy unsupervised.

  • Can my young pet have your products?

    Our products, especially treats, are recommended for adult animals only. Generally this means pets older than 6 months.

  • What if my pet doesn't like the treats or toys?

    Just like humans, pets have different tastes and preferences. As a small business we cannot offer any compensation if your pet doesn't like our products. If you have any problems with your order please contact us.